How to Win Friends and Influence People by Dale Carnegie

Then, he began to wake up every morning greeting his wife with a smile, the elevator operator with a smile, the cashier at the subway booth with a smile, and found that everyone was smiling back at him. Steinhardt, a New York stockbroker, was grouchy and unhappy. He was interested in seeing Carnegie and making sure he was happy and loved. Tippy was Dale's best friend because he was truly interested in him and what he wanted. Dale's father bought him a little pup named Tippy. A dog doesn't have to work for a living.

Encourage others to talk about themselvesĥ- Talk in the terms of other people's interestsĦ- Make the other person feel important, and do it sincerely Part Two, Tip One Example Become genuinely interested in other people Part Two Tips 1- Become genuinely interested in other peopleģ- Remember that a person's name is to that person the sweetest and most important sound in any languageĤ- Be a good listener. That's a lot more profitable and intriguing than criticism and it breeds sympathy, tolerance, and kindness. Let's try to figure out why they do what they do. The next time we are tempted to admonish somebody, let's pull a five-dollar bill out of our pocket, look at Lincoln's picture on the bill, and ask, 'How would Lincoln handle this problem if he had it?' - Instead of condemning people, let's try to understand them. He saw what Meade had done and that he would have done the same in his place. Lincoln then decided it was not worth it and did not send it.

General Meade disobeyed Lincoln and in retaliation Lincoln wrote a letter to Meade about his disappointment. Lee was retreating and Lincoln ordered general Meade to attack Lee. Lincoln once stated, 'Don't criticize them they are just what we would be under similar circumstances.' During the Battle at Gettysburg, General Robert E. Skinner proved through his experiments that an animal rewarded for good behavior will learn much more rapidly and retain what it learns far more effectively than an animal punished for bad behavior. If Al Capone, 'Two Gun' Crowley, Dutch Schultz, and other criminals do not blame themselves for anything- what about the people with whom regular people come in contact? It is foolish to scold and criticism is dangerous because it hurts the person's precious pride, hurts his sense of importance, and arouses resentment.

Don't Criticize, Condemn, or Complain - 'Two Gun' Crowley, one of the most dangerous criminals in the history of New York, regarded himself with the words, 'Under my coat is a weary heart, but a kind one- one that would do nobody any harm,' and claimed that all of his murders were acts of 'self defense'.

How to Win Friends and Influence People by Dale Carnegie